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At Zounder, we take great pride in delivering high-quality services and are committed to ensuring your satisfaction. We continually strive to provide the best accounting, financial, and secretarial services through our platform. If you are not satisfied with our services, please contact us immediately, and we will make every effort to resolve the issue, provide a refund, or offer credit for future Zounder orders.
Not Satisfied? Let Us Know!
If you're dissatisfied with our service, please log in to the ZOUNDER Platform using the email address from which the payment was made. If you’ve forgotten your password, use the “forgot password” option to reset it.
Once logged in, select the engagement that did not meet your expectations and choose Not Satisfied. We will escalate the engagement to the appropriate Agent and Manager to expedite the resolution. While we can address delays on our side, we cannot control delays on the Government’s side or issues related to incomplete or incorrect documentation submitted by you. Please bear with our team as we work to complete your engagement to the best of our ability.
30-Day Refund Policy
You may request a refund within 30 days of your payment. However, please note that Zounder Private Limited considers its service obligation fulfilled once access to our platform is granted. The client assumes full responsibility for any further action and the final outcome of the service.
Refunds are subject to a 20% cancellation charge.
Change of Service
If you wish to change the service you ordered for another one, you can request this change within 7 days of your payment.
Requesting a Refund
To request a refund, please log in to ZOUNDER and select Get Help to initiate the process. Additionally, send an email to [email protected] with the transaction details to start the refund process. Refunds are typically processed within 3-5 weeks after all required information is received.
Penalties or Tax Payments
Once access to the platform is provided, Zounder considers its service obligation fulfilled. The client is solely responsible for the accuracy and completeness of the data submitted. Zounder will not be responsible for paying any penalties, taxes, or other costs incurred by the client during or after the service. We are not liable for the outcome or any additional costs related to the completion of services.
Factors Outside Our Control
We do not guarantee specific outcomes or results for services due to factors beyond our control. For example, government agencies may reject applications (such as trademark filings) for legal reasons unrelated to Zounder’ service. Additionally, delays may occur due to government backlogs or issues with official platforms (such as MCA, Income Tax, or FSSAI websites), and these delays are beyond our control.
Services rendered by Associates on the Nearest.Expert platform, who are not employed by Zounder, are also outside our guarantee or refund coverage. Any delays or issues from the government or external entities cannot be used as a basis for requesting a refund.
Force Majeure
Zounder shall not be held responsible for delays or interruptions in service due to circumstances beyond our control. This includes events such as natural disasters, pandemics, government actions, war, terrorism, labor strikes, and other force majeure events. In such cases, Zounder is not liable for any delay or inability to fulfill its obligations.
This version adds clarity, structure, and the necessary details about the cancellation fee and GST/CCA charges for refunds, while maintaining a professional and customer-focused tone.
CONFIDENTIALITY STATEMENT
At Zounder, we place a major emphasis on maintaining confidentiality of Client information and Information Security Management. The following are key features of our Confidentiality Agreement, applicable to all our clients.
- We do not disclose any information pertaining to our Clients to any third parties.
- We do not use our Clients identity or Clients brand for our marketing purposes, without their written consent.
- We never provide our Client's name or Client's information to other prospective clients for marketing purposes.
- We do not sell or disclose our Client list or Client Information to third parties.
CONFIDENTIALITY AGREEMENT
It is understood and agreed to that an Zounder Client may provide certain information that is and must be kept confidential. To ensure the protection of such information, and to preserve any confidentiality necessary under patent and/or trade secret laws, it is agreed that:
- The Confidential Information to be disclosed can be described as and includes Invention description(s), technical and business information relating to proprietary ideas and inventions, ideas, patentable ideas, trade secrets, drawings and/or illustrations, patent searches, existing and/or contemplated products and services, research and development, production, costs, profit and margin information, finances and financial projections, customers, clients, marketing, and current or future business plans and models, regardless of whether such information is designated as "Confidential Information" at the time of its disclosure.
- Zounder shall limit disclosure of Confidential Information within its own organization to its directors, officers, partners, members, employees and/or independent contractors (collectively referred to as "affiliates") having a need to know. Zounder and affiliates will not disclose the confidential information obtained from the discloser unless required to do so by law.
- This Agreement imposes no obligation upon Zounder with respect to any Confidential Information (a) that was in Zounder possession before receipt from Zounder Client; (b) is or becomes a matter of public knowledge through no fault of Zounder; (c) is rightfully received by Zounder from a third party not owing a duty of confidentiality to the Zounder Client; (d) is disclosed without a duty of confidentiality to a third party by, or with the authorization of Zounder; (e) is public knowledge or the information is available in public domain; or (f) is independently derived by Zounder.
- This Agreement states the entire agreement between Zounder and Zounder Client concerning the disclosure of Confidential Information. Any addition or modification to this Agreement must be made in writing and signed by the parties.
- If any of the provisions of this Agreement are found to be unenforceable, the remainder shall be enforced as fully as possible and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit enforcement of the Agreement as a whole.
- You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
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