Zounder Private Limited is a registered Trust & Corporate Services Provider. As a client availing Zounder services, you agree to the following terms and conditions:

Goods and Services Tax (GST) is applicable to our fees. A GST e-Invoice and Input Tax Credit will be provided if you provided GSTIN at time of payment. It is the clients responsibility to ensure GSTIN is provided at the time of payment to receive GST Input Tax Credit.

Any additional government fees associated with incorporation or license or trademark services, where applicable, will be notified upfront in the invoice, collected and subsequently remitted to the respective governmental authority.

1) Terms & Conditions that govern the usage of Zounder.com

Welcome to Zounder.com. This website is owned and operated by Zounder Private Limited, A-57, Sector 136, Noida - 201301, India. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

1. RESPONSIBLE USE AND CONDUCT

1. 1. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, email, phone number, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
   2. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your accounts. Zounder Private Limited's service obligation is considered complete once access to our platform is granted. All subsequent responsibilities and the final outcome of the service are solely the client's responsibility.
   3. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
   4. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
   5. Attempting to copy, duplicate, reproduce, sell, trade, or resell our resources is strictly prohibited.
   6. You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
   7. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

1. 1. 1. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
      2. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
      3. Contains any type of unauthorized or unsolicited advertising;
      4. Impersonates any person or entity, including any Zounder employees or representatives.

We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

1. 8. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Zounder, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our Privacy Policy.
   1. You agree to indemnify and hold harmless Zounder.com a digital property of Zounder Private Limited and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

2. PRIVACY

Your privacy is very important to us, which is why we've created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

3. LIMITATION OF WARRANTIES

By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:

4. LIMITATION OF LIABILITY

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Visit Zounder will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

5. COPYRIGHTS / TRADEMARKS

All content and materials available on Zounder, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Zounder Private Limited, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Zounder Private Limited.

6. TERMINATION OF USE

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

7. GOVERNING LAW

This website is controlled by Zounder Private Limited from our offices located in the state of Tamil Nadu, India. It can be accessed by most countries around the world. As each country has laws that may differ from those of Tamil Nadu, India by accessing our website, you agree that the statutes and laws of Tamil Nadu, India without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in Tamil Nadu, India. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

8. CANCELLATION AND REFUND

Cancellation of order is not possible once the payment has been made. No refunds will be given except in the event of cancellation or non-performance of service by Zounder Private Limited.

1. GUARANTEE

UNLESS OTHERWISE EXPRESSED, Zounder EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

10. CONTACT INFORMATION

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at: ZOUNDER

Zounder Private Limited
Millennium Business Park, Mahape, Navi Mumbai - 400710. India
Phone : +91 79779 25304.
Grievance Officer
Mr. Manas
+91 79779 25304
[email protected]

2) The following Terms & Conditions are applicable to the use of the Zounder software.

1. Introduction

This Privacy Commitment is applicable to personal information and sensitive personal data or information, including information that is of a confidential nature (“Customer Information”) belonging to the customers, potential customers, and other users of the Services (“Customer(s)” or “you”) of Zounder Platform (Zounder Private Limited), its affiliates and group companies (collectively, “ZOUNDER”, “we”, “our”, or “us”).

In the course of using this website, mobile applications, or its custom extensions, or availing products and services vide online or offline platforms, third party platforms, or through communications, by electronic means or otherwise, or any other mode/platform communicated/introduced by ZOUNDER from time to time (collectively, the “Services”), ZOUNDER may collect, receive, possess, store, use, deal, handle, transfer, retain and otherwise process Customer Information. By using or otherwise accessing our Services, you confirm that you have read and agreed to be bound by this Privacy Commitment and consent to the collection, receipt, possession, storage, usage, dealing with, handling, processing, transfer and retention of your Customer Information by ZOUNDER as described in this Privacy Commitment.

ZOUNDER is strongly committed to protecting the privacy of its Customers and has taken all necessary and reasonable measures to protect the confidentiality of the Customer Information and its transmission.

2. Customer Information

Customer Information includes, without limitation, the following categories of personal data/sensitive personal data that we may collect, receive, possess, store, use, deal, handle, transfer, and otherwise process as per applicable laws:

1. 1. Data about you: This may include, without limitation, your name, user IDs, signature, email addresses, phone numbers, addresses, KYC/identity documents (for example: Aadhaar and PAN), biometric data, communications with us, device and location data, information about how you use our Services, etc.
   2. Financial data: This includes, without limitation, information about your bank accounts, financial information, payment information, transaction data, sales, tax and expenses details.
   3. Marketing and communications data: This includes, without limitation, your preferences relating to receiving marketing messages from us and our service providers, and your communication preferences.

You must ensure that all Customer Information that you provide us with is accurate, up-to-date, and true. You will be responsible for any errors, discrepancies, or inaccuracies in the Customer Information you share with us, except for such Customer Information that has been verified through KYC processes set out by applicable law and backed by documentary proof. When you use our Services, we make best efforts to provide you with the ability to access and correct inaccurate or deficient Customer Information, subject to any legal requirements.

3. Collection of Customer Information

We are required to collect Customer Information to provide you with the Services, to comply with our contractual obligations and applicable law. If you do not wish to provide such Customer Information as and when requested by us, it will diminish our ability to perform our obligations under the arrangement we have with you or are trying to enter into with you (for example, to provide you with features of the Services). And consequently, we may be constrained to cancel or limit your access to the Services (or part thereof).

1. 1. Direct interactions: This includes Customer Information you consent to give us when you use our Services or when you interact with us, including, without limitation, when you:

1. 1. 1. Create an account with us;
      2. Use the Services or carry out other activities in connection with the Services;
      3. Consent to receiving marketing communications; or
      4. Report a problem with the Services, give us feedback, or contact us.

1. 2. Automated technologies or interactions: When you use the Services, we may automatically collect data about your equipment, browsing actions, and patterns. We collect this data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive such data about you if you visit other websites that use our cookies.
   3. Third parties or publicly available sources: We receive Customer Information from publicly available sources as well as various third parties, such as our service providers, credit bureaus, partners, alliance partners, group companies, agents, affiliates and government portals.

4. Cookies

The ZOUNDER Platform uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies that are text files containing small amounts of information (this does not include personal sensitive information) which are downloaded to your device when you visit a website in order to provide you a personalised browsing experience. Cookies do lots of different jobs, like allowing you to navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. These cookies collect information analytics about how you use a website (for example: often visited pages)

We may contact third-party service providers to assist us in better understanding our site visitors. These service providers may use the information collected on our behalf to help us conduct and improve our Services.

Additionally, you may encounter cookies or other similar devices that are placed by third parties on certain pages of the website. We do not control the use of cookies by third parties. All information collected by third party cookies is aggregated and therefore anonymous.

You are free to disable or delete these cookies by changing your web browser settings. ZOUNDER is not responsible for cookies placed in Customers’ devices by any third party and information collected thereby.

5. Use of Customer Information

We will only use your Customer Information as permitted under applicable law or pursuant to contractual obligations. Most commonly, we will use your Customer Information to perform the Services or to comply with a legal/contractual obligation. We use your Customer Information without limitation, for the following purposes:

• • To verify your identity to register you as a Customer, and create and operate your account1(s) with us.
  • To provide the Services to you
  • To process payments made through our Services.
  • To comply with legal obligations.
  • To administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations.
  • For risk control, fraud detection, and prevention.
  • To perform our obligations that arise out of the arrangement we are about to enter or have entered with you.
  • To respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
  • To improve customer service to effectively respond to your service requests and support needs.
  • To improve the functionality of our Services based on the information and feedback we receive from you.
  • To send notifications to manage our relationship with you including to notify you of changes to our Services, send you information and updates pertaining to the Services you have availed, and to receive occasional company news and updates related to us or the Services.
  • To monitor trends and personalise your experience.
  • To market and advertise the Services to you
  • To improve our business; and
  • To conduct training and AI-based skill training.

6. Disclosure of Customer Information

ZOUNDER undertakes not to disclose Customer Information to any person, unless such action is necessary to:

• • Offer and provide our Services, including for the purposes set out in Section 5(Use of Customer Information) above
  • Conform to legal requirements or comply with legal process
  • Protect or defend ZOUNDER or its affiliates or group companies’ rights, interests or property.
  • Enforce the terms and conditions of the Service or.
  • Protect the interests of ZOUNDER, its affiliates, group companies, members, constituents, or of other persons

ZOUNDER will limit the collection and use of Customer Information to a need-to-know basis to deliver better service to Customers. ZOUNDER may share or store with, and otherwise transfer Customer Information to third parties (including our affiliates, group companies, successors, service providers, vendors and partners), subject to suitable confidentiality obligations, and in accordance with contractual terms, applicable laws and our instructions, in order to render the Services to you and to enable us to provide you information about the Services. Such third parties may include, but not be limited to,partner banks, service professionals, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, and lawyers. These third parties shall use the Customer Information only for the above mentioned purposes or as per contractual obligations.

ZOUNDER may exchange, transfer or share all or a part of Customer Information with its affiliates, group companies, governmental agencies, and any third parties as may be required by applicable law, or for credit reporting, statistical analysis, credit scoring, verification, or risk management processes, and the Customer shall not hold ZOUNDER liable for such use or disclosure of this Customer Information.

7. Storage and Transfer of Customer Information

ZOUNDER complies with applicable laws/internal policies in respect of the storage and transfer of Customer Information. As a part of your use of the Services, the Customer Information you provide to us may be transferred to and stored in countries other than the country you are based in. This may happen if any of our servers are from time to time located in a country other than the one in which you are based, or if one of our vendors, partners, or service providers is located in a country other than one you are based in. We ensure that that any recipients of Customer Information that we transfer are subject to suitable confidentiality obligations and access to and processing of Customer Information is in accordance with contractual terms, applicable laws, and our instructions.

8. Retention of Customer Information

ZOUNDER may retain your Customer Information for as long as required to provide you with the Services in accordance with applicable laws and our internal policies, such as managing your account and dealing with any concerns that may arise, or if required for compliance with any legal or regulatory requirements, or for the institution, enforcement, or defence of legal claims.

ZOUNDER may also retain your Customer Information where we need to use it for our business and related purposes, including but not limited to, responding to queries or complaints, fighting fraud and financial crime or pursuant to contractual obligations.

If we do not require the retention of Customer Information, we use best efforts to destroy or delete such Customer Information as per our internal policies.

1. Security of Customer Information

ZOUNDER endeavours to safeguard and ensure the security of the Customer Information using appropriate measures to protect it from unauthorised access, and follow standards prescribed by applicable law. ZOUNDER uses appropriately secure encryption for the transmission of Customer Information.

The Customer is required to cooperate with ZOUNDER in order to ensure the security of the Customer Information, and it is recommended that the Customer necessarily chooses their passwords carefully such that no unauthorised access is made by a third party. To make the password complex and difficult for others to guess, the Customer should use a combination of alphabets, numbers and special characters (like !, @, #, $, etc.). The Customer should not disclose their password to anyone or keep any written or other record of the password such that a third party could access it.

10. Updates to this Privacy Commitment

We may occasionally update this Privacy Commitment. By using our Services after such update, you consent to updates made to this Privacy Commitment.

We encourage you to periodically review this Privacy Commitment for the latest information on our privacy practices.

11. Our Opt-In & Opt-Out Policy

By providing your contact information (including but not limited to email address, phone number, and social media handles), you expressly consent to receive marketing communications from us. These communications may include promotional offers, newsletters, updates, and other relevant information via email, SMS, RCS, WhatsApp, or other electronic channels. You acknowledge that this consent is freely given and may be withdrawn at any time through the unsubscribe mechanisms provided in our communications or by contacting us directly.

50. Refund and Cancellation Policy

30-Day Satisfaction Guarantee

If our services do not meet your expectations, you have 30 days from the date of payment to request a refund. After this period, refunds will be processed as service credits, which can be utilized for future services.

We understand that you may have questions about this Privacy Commitment, on how we process or handle your Customer Information, or may otherwise want to understand these aspects. We welcome you to reach out to us with your queries, grievances, feedback, and comments by contacting our grievance officer, whose details are provided below:

1000. Cancellation Policy

Before any refund is processed, we strive to fulfill the service to the best of our abilities. In the event of dissatisfaction, a cancellation fee of 20%, will be deducted. If there is a change of service, the cancellation fee will not apply.

Refunds will be subject to a minimum 20% cancellation fee. Additionally, any fees incurred by ZOUNDER PVT LTD in completing the service will be deducted at the company's discretion.

The refund amount will not exceed 80% of the total fee paid by the client.

14. Change of Service

Clients can request a change of service after 30 days of purchase.

• Requesting a Refund

To initiate a refund request, log in to your ZOUNDER account and select "LIVE CHAT" to begin the process. Additionally, send an email to [email protected] with transaction details.

Refunds are typically processed within 3-5 weeks of the request, provided all necessary information is provided.

3) Terms & Conditions applicable to our Incorporation, Startup and Registration services

1. For bank account or payment services, your name, phone number, and email will be shared with a bank of your choice, with your consent. Banks reserve the right to open or decline your request based on their policy.
2. If you wish to register a Partnership Firm with the Registrar of Firms of the respective states, additional charges as applicable, will be payable and conveyed upfront.
3. Up to 4 name options can be provided in one RUN name approval request.
4. Authorised capital is the number of shares a company can issue at any time, which can be increased further. Paid-up capital is the amount shareholders invest, which can be even Rs.2.
5. Statutory Auditor fees are payable on actuals directly to the Independent Auditor appointed by the Board of Directors. All companies must appoint an Independent Statutory Auditor of their choice within 30 days of incorporation.
6. Zounder provides 2 DSC Hyper Token & support for KYC and DSC shipping with each incorporation. As per CCA Guidelines as on 15th July, 2024, the DSC Application will have to make direct payment to the Certifying Authority for certificate and KYC.
7. Additional authorised capital can be purchased if required at the time of incorporation. The price for additional authorised capital can be provided upon request.
8. Clients are responsible for paying stamp duty, which varies depending on the state of incorporation and the company's registered capital. Below is a detailed list of stamp duty charges based on State and capital range:

Please note that stamp duties are based on the latest regulations and may be subject to changes. Clients are advised to confirm the current rates at the time of incorporation.

4) Terms & Conditions apply to our Intellectual Property services like trademark, patent and copyright.

1. Prices unless mentioned otherwise are for one class. Any additional class will be chargeable extra.
2. Zounder or its employees shall make no recommendations regarding names for trademark filing and cannot confirm the availability or guarantee registration.
3. It shall be the client's responsibility to confirm the accuracy of the information provided in trademark forms. Zounder disclaims all liability with regard to information that is incomplete or false.
4. Zounder shall not be held responsible for any objections, refusals, oppositions, or other issues that may arise during the trademark registration process. The client acknowledges that such matters are beyond the control of Zounder.
5. Zounder cannot guarantee that the trademark will be accepted or registered by the Trademarks Office and/or through the objection reply process. The acceptance and registration of a trademark are subject to the discretion and approval of the Trademarks Office. While Zounder will make reasonable efforts to assist the client throughout the process, ultimate approval is not guaranteed.
6. The client is responsible for tracking the status of their trademark application on the IP INDIA portal. Zounder may provide assistance or guidance, upon request.
7. Zounder cannot be held accountable for Show Cause Hearings or other issues that may arise during the Objection process. The client acknowledges that such matters are beyond Zounder' control.
8. Zounder will maintain client data confidentiality unless compelled by a court, administrative agency, or other governmental body.

5) The following Terms & Conditions apply to Tax and Compliance services

1. Zounder Private Limited will provide services based on the packages availed by the client. Invoices will be issued periodically.
2. The final pricing of the services provided will be contingent upon the Goods and Services Tax (GST) scheme opted for by the client with the relevant tax authorities.
3. CA verification of the Income Tax Return will incur separate charges.
4. The Client is responsible for verifying the accuracy, reliability, and completeness of all information in returns/filings as well as the accounting records and particulars furnished, prior to approval and signature.

The Client is also obliged to disclose all material and relevant information.

Zounder shall not be held liable for any issues that may arise from incorrect or incomplete information provided by the Client.

5. All data provided by the Client will be kept confidential by Zounder and not disclosed to third parties without your consent, except as mandated by law, court order, or professional obligation.

Should you grant us permission to disclose your confidential information under specific circumstances or set conditions on such disclosures, we will comply by disclosing the relevant information as permitted in the course of providing our services, unless otherwise directed by you in writing.

6. The client will be responsible for paying all government fees, penalties, statutory audit fees, and taxes related to the engagement on actuals. Zounder Accountants will solely be responsible for the preparation of accounting records and statutory returns.
7. Clients are required to provide reasonable access to relevant individuals and documents, and are responsible for the completeness and accuracy of the information supplied to us.
8. Any advice provided is based on an opinion formed from understanding the client's specific circumstances.
1. The client should be aware of the due dates and required compliances under various laws, acts, regulations, and rules. The client is solely responsible for adhering to all applicable legal compliances and will be liable for any penalties or losses incurred due to non-compliance with any applicable laws, rules, regulations, and acts.
10. Pricing for GST Return, TDS, ITR Return, and PF Return filing is applicable to businesses with a turnover up to INR 25 lakhs and a workforce of 25 employees. Additional charges will be incurred for businesses exceeding these thresholds.

11. Additional Terms for Partnership Compliance / Company Compliance / LLP Compliance:

1. 1. Package prices are applicable for businesses with a turnover up to INR 25 lakhs, with additional charges applicable for every subsequent INR 25 lakhs of turnover. The cost of compliance filing may vary based on the size and complexity of the business.
   2. Client availing for Tax & HR Assist Package, the pricing shall be applicable for 5 Employees. For more than 5 Employees, additional charges shall be levied for each employee.
   3. TDS Filing prices are chargeable on Quarterly basis.
   4. ESI, PT, PF prices are chargeable on a Monthly basis.
   5. In the said packages, the prices are applicable for 100 Invoices in a month. Bulk import charges per 500 Invoices are applicable.
   6. Service credits are a form of credits provided to preferential, prime or loyal customers who are part of Zounder and availing services from Zounder.
   7. Service credits provided by Zounder cannot be encashed. The credits can only be utilised for Zounder services. Service credits can only be utilised for the business against which it received and hence not transferable in nature.
   8. Startups making a payment of INR 19899 for managing compliance for a company will be eligible for INR 5000 service credit.

50. Additional Terms for Winding Up - Company / LLP:

1. 1. A Company that has not commenced its business within one year of incorporation, or has not been conducting any business or operations for two consecutive financial years without applying for dormant status under section 455, and has no recorded transactions, revenue, assets, or liabilities during this inoperative period, is eligible for strike-off.
   2. A Company issued with STK-1 or STK-5 notices must fulfill all compliance requirements before filing STK-2. Commencement of Business is a prerequisite for applying for STK-2. All Directors must unanimously intend to remove the company's name from the Registrar of Companies and must sign all pertinent documents.
   3. Furthermore, the Directors' DIN eKYC and DSC must remain active until the e-filing status of the Company is updated to "UNDER PROCESS OF STRIKE OFF."
   4. A Company should not close its current account if there is an expectation of receiving refunds, chargebacks, or subsidies. The winding-up process may commence once all receivables have been credited to the said current account to prevent any financial losses. Upon receipt of these receivables, the account may be closed, and the winding-up engagement initiated.
   5. The closure of the current account, as well as the cancellation of the Professional Tax, Import Export Code, Trade Mark, and ESI & PF registered under the company's name, must be executed by the authorized director through offline procedures with the respective organizations.
   6. A company is ineligible for strike-off if it has changed its name or relocated its registered office to another state, disposed of property or rights (subject to conditions), or engaged in any activities beyond those necessary or expedient for making an application under the relevant provisions. Additionally, a company cannot be struck off if it has filed an application to the Tribunal for a compromise or arrangement and a consensus has not yet been reached, or if it has been wound up under Chapter XX, whether voluntarily, by the Tribunal, or under the Insolvency and Bankruptcy Code (IBC), 2016.
   7. The STK-2 form for winding up is not applicable to Section-8 companies, Nidhi companies, subsidiaries, or public limited companies.
   8. Zounder assumes no responsibility for the rejection of STK-2 filings if the Client instructs us to file without fulfilling the required eligibility criteria.
   9. Additional charges will apply if the BANK ACCOUNT STATEMENT transactions exceed 100 entries.
   10. Government fees amounting to Rs.10,000, costs for stamp paper, notary services, and any applicable tax payments and penalties will be borne by the client.
   11. In the case of LLPs, the client is responsible for an additional government fee of Rs 1,000.
   12. The listed pricing for LLPs applies only to LLPs that do not possess any assets or liabilities.
   13. Separate forms must be filed with the Ministry of Corporate Affairs (MCA) for updating the registered office address or email ID, and for adding or removing partners, with additional charges applicable.
   14. LLPs are required to file FORM-3 within 30 days of incorporation. Failure to meet this deadline results in a penalty that must be settled prior to submitting FORM-24 for the closure of the LLP with the Ministry of Corporate Affairs (MCA).

6) The following Terms & Conditions apply to Refunds and Cancellations

At Zounder, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future Zounder orders.

1. Not Satisfied? Let us know!

If you're not satisfied with the service, simply login to iCFO Portal and create a ticket for the engagement to initiate the refund process. All help tickets are reviewed by members of the Senior Management and personally responded within 24-48 hours.

2. Refund Policy

Zounder Private Limited's service obligation is considered complete once access to our platform is granted. All subsequent responsibilities and the final outcome of the service are solely the client's responsibility. It is the clients responsibility to ensure accuracy and correctness. Hence, Zounder will not pay any penalties or taxes on behalf of its clients. Further, Zounder is not responsible or liable for any other cost incurred by the client related to the completion of the service or the final outcome of service.

Refunds are subject to a 20% cancellation charge.

3. Procedure for Requesting Refund

Refund request can be initiated through iCFO Platform after signing in. To request a refund, please request a refund in the concerned chat room to the relevant engagement manager. All refund requests must be made within 60 days of purchase. Refund request over 60 days will not be accepted and only credit will be provided for completion of service / change of service. We will complete processing your refund request within 4 to 5 weeks of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.

4. Change of Service

If you want to change the service you ordered for a different one, you must request this change of service within 7 days of purchase.

5. Standard Pricing

Zounder has a standard pricing policy wherein no additional service fee is requested under any circumstance. However, the standard pricing policy is not applicable for an increase in the total fee paid by the client to Zounder due to increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission. Zounder is not responsible or liable for any other cost incurred by the client related to the completion of the service.

6. Factors Outside our Control

We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of Zounder service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, Zounder does not guarantee the results or outcomes of the services rendered by our Associates on Nearest.Expert platform, who are not employed by Zounder. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in processing of your file by the Government cannot be a reason for refund.

7. Force Majeure

Zounder shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").

8. Cancellation Fee

Since we're incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by Zounder - not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service.